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SafeRoute Roadside Assistance

Fact Sheet

Posted:
To:
From:
Subject:
January 2012
WD’s, Jobbers, CSC Owners/Managers
Program Headquarters
SafeRoute Roadside Assistance Program
 

PURPOSE:

The SafeRoute Roadside Assistance program provides Auto Value and Bumper to Bumper Certified Service Centers (CSC’s) the ability to offer a comprehensive roadside assistance package to their best customers. The roadside assistance service is available for 365 days from the date of the invoice it is provided with, and enables the CSC to compete with national service chain repair shops, dealerships and shops that are affiliated with various automotive clubs offering the same type of roadside coverage.

DETAILS:

  • CSC’s can now offer the roadside assistance package to any customer they choose in conjunction with any service performed. It is best to offer the service in conjunction with major repairs or warranty repairs, or as an added-value product to reward customer loyalty and/or frequency.
  • A pack of fifty (50) SafeRoute Roadside Assistance mirror hangers will be sent to each CSC as part of the ConfidencePlus Refresh kit. Additional packs of fifty (50) mirror hangers can be ordered directly from your parts supplier. (Pricing determined by your supplier)
  • CSC customers receiving the roadside assistance package get peace of mind from the following services provided:
    • Fuel, oil and water service - An emergency supply of gas (where permitted), oil, fluid and/or water will be delivered. The customer must pay for the cost of the fluid(s).
    • Lockout assistance - Assistance will be provided in unlocking the vehicle in the event the keys are lost or locked inside.
    • Flat tire assistance - If the spare tire is serviceable, it will be installed to replace the flat tire. If there is no serviceable spare, or more than one flat tire, the vehicle will be towed.
    • Battery jump start - If failure occurs, a battery jump-start will be provided.
    • Towing - Towing to the repair facility of the customer’s choice, with a maximum reimbursement of $75
  • Limitations of Coverage:
    • This is a REIMBURSEMENT program. Therefore, the dispatch service/roadside assistance administrator requires that the customer provide a credit card number each time they call. NO SERVICE OF ANY KIND WILL BE PROVIDED WITHOUT A CREDIT CARD NUMBER FROM THE CUSTOMER.
    • A maximum of three (3) claims can be made per year, from date of original invoice. There are no time restrictions between claims, but once the customer has used the service three (3) times within one year from the date of the original invoice, the service will be discontinued for that customer.
    • Services are available to the vehicle owner, spouse and/or dependent children when driving the covered vehicle.
    • The driver of the covered vehicle must be with the vehicle when the service provider arrives. If the driver is not, there may be an associated fee.
    • Any assistance from other providers or private citizens is not covered.
    • Checks will be issued to the customer with an eligible claim for reimbursement within five (5) business days of receipt of proper documentation.
    • Coverage covers the U.S. and Canada, 24/7/365, while the vehicle is driven on a road maintained by a federal, state or local authority.
    • Vehicles not covered include those with a manufacturer’s load rating capacity greater than one ton or any vehicle used for commercial, farm, ranch, agriculture or off-road use.
  • Reimbursement Procedures:
    • If assistance is needed, the customer calls the toll-free number (1.855.246.6001).
    • Customers must submit the following within 60 days of service:
      • 1. Contact information (Name, phone number and home address); who the driver was at the time of disablement and their relationship to the vehicle owner identified on the invoice (if someone other than the vehicle owner); and type of assistance provided.
      • 2. Due to the fact that this is a national dispatch towing service, the towing company involved will not provide the customer with a receipt for the services rendered. In instances where the national dispatch towing service was used, the customer must submit the following to get reimbursed:
        • a. Copy of the original invoice from the CSC
        • b. Customer’s current contact information (Name, home address, and phone number)
        • c. And, a copy of their credit card statement showing the charge from Emergency Roadside Services.
      • 3. In instances where towing services are provided by an approved CSC towing provider, the customer must submit the following to get reimbursed:
        • a. Copy of the original invoice from the CSC
        • b. Customer’s current contact information (Name, home address, and phone number)
        • c. And, a copy of their receipt from the towing provider showing the charge for the towing service.
      • Customer must submit the above information to:
      • SafeRoute Roadside Assistance Claims
        PO BOX 17659
        Golden, CO 80402
        Or, fax to: 866-692-1609
  • SUPPORT:

    When a new CSC contract is processed, an opening kit with supplies and a reference guide is automatically sent directly to the CSC.

    See the SafeRoute Roadside Assistance Terms and Conditions for complete details.

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